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Emotional Intelligence for Sales Success: Connect with Customers and Get Results
R 582
Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
R 638
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Customer Experience Management: How to Design, Integrate, Measure and Lead
R 699
Customer Experience Management: How to Design, Integrate, Measure and Lead

The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
R 488
The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
R 413
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

The Growth Gears: Using A Market-Based Framework To Drive Business Success
R 428
The Growth Gears: Using A Market-Based Framework To Drive Business Success

This is Service Design Thinking: Basics, Tools, Cases
R 562
This is Service Design Thinking: Basics, Tools, Cases

Orchestrating Experiences: Collaborative Design for Complexity
R 1,870
Orchestrating Experiences: Collaborative Design for Complexity

Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life
R 630
Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life

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